Privacy Policy
Caninese · Privacy Policy
Last updated: April 2026
We take your privacy seriously. We will never sell your data to third parties — full stop.
Who we are
About Caninese
Caninese is a direct-to-consumer luxury pet care brand operating globally through our website. For all privacy-related queries, contact us at care@caninese.com.
Data collection
What we collect and why
Information you give us
· Name and email address
· Shipping and billing address
· Payment information — processed securely; we never store full card details
· Pet details you share with us (name, breed, preferences)
· Communications you send us
Collected automatically
· Device type, browser, and operating system
· IP address and approximate location
· Pages visited and browsing behaviour via cookies
· Purchase history and add-to-cart behaviour (via Meta Pixel)
How we use your data
Purposes & legal basis
| Purpose | Legal basis |
| Processing and fulfilling your order | Contractual necessity |
| Sending order and shipping updates | Contractual necessity |
| Responding to customer service enquiries | Legitimate interest |
| Sending marketing emails (if opted in) | Consent |
| Facebook & Instagram advertising via Meta Pixel | Legitimate interest |
| Improving our website and products | Legitimate interest |
| Fraud prevention and security | Legal obligation |
Cookies
What we track and how
We use essential, analytics, and marketing cookies. Meta Pixel tracks key actions (page views, add-to-cart, purchases) to power our advertising. You can manage or withdraw cookie consent at any time via your browser settings.
Disabling certain cookies may affect some website functionality.
Third parties
Who we share data with
We share data only with trusted partners strictly for fulfilling your order and running our business:
| Teemdrop | Shipping fulfilment — receives your name and delivery address |
| Payment processor | Securely processes your payment |
| Email provider | Sends transactional and marketing emails |
| Meta | Advertising via Meta Pixel (anonymised and aggregated data) |
| Analytics providers | Website performance monitoring (anonymised data) |
Your rights
GDPR & global privacy rights
| Right | What it means |
| Access | Request a copy of the data we hold about you |
| Rectification | Ask us to correct inaccurate or incomplete data |
| Erasure | Request deletion of your personal data |
| Portability | Receive your data in a machine-readable format |
| Object | Object to processing or unsubscribe from marketing |
To exercise any of these rights, email care@caninese.com. We will respond within 30 days.
Children
Under 16
Our website is not directed at children under 16. If you believe we have inadvertently collected a child's data, please contact care@caninese.com and we will delete it promptly.